Non-Paying Bidder

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Contact One Another	Courtesy Payment Reminder	Request Final Value Fee Credit

Send a Courtesy Payment Reminder E-Mail
Your Username
Your Password		Lot #
Add additional information to the courtesy message below. (Optional)
Below is the email ePier will automatically send with your message. This is an auto-generated email sent per request of (seller) as a reminder to make your payment for Lot Number (nnnnnn). You were the high bidder on this auction that closed (end date). Please follow the link below to view this item: http://www.epier.com/BiddingForm.asp?nnnnnn Thank you, ePier Services

The steps to take as a seller if you have a non-paying bidder:

Checklist

Procedure

Time Guideline

Explanation

Initial Contact

Within 3 business days is the best

First contact one another to make shipping and payment arrangements once the auction has ended.

Courtesy Payment Reminder

After 3 days and no later than 90 days after your listing has closed

Communicate as required to seal the deal. Send a courtesy payment reminder letter to your winning bidder. You must use ePier's customizeable reminder email.

Request a Credit towards Final Value Fee

Within 1 months after close of auction.

Request a final value fee credit if you

- Sent at least 1 Courtesy Payment Reminder.

- Were still unable to resolve following the filing of a Courtesy Payment Reminder.